Shipping, Terms & OTHER VERY IMPORTANT INFORMATION

We currently do NOT ship outside continental United States.

We take great pride in the care and health of our bearded dragons and go above and beyond when it comes to the care of our breeders and our juveniles.


BEFORE BEING SHIPPED:

We examine each individual dragon before shipping it to you. All dragons are bathed before shipping providing the dragon is approx. 2 months and older. Dragons under the age of 2 months are bathed only when necessary so as not to add extra stress to the shipping process. By bathing and soaking the dragons this encourages a bowel movement so, hopefully, they will not have a bowel movement during shipping. There may be times when a dragon arrives in its deli container / reptile bag and it has had a bowel movement. This is usually not a frequent occurrence, as most dragons will have a bowel movement during the soaking/bathing process before being shipped. Should your dragon arrive with fecal matter in it's deli container this will require you to gently bathe your new dragon in mildly warm shallow water. An old toothbrush works great for bathing a dragon. We ask that if you notice any problems with the animal you receive please contact us immediately.


CARE OF YOUR DRAGON:

We believe strongly in good customer support, and will be happy to help you and guide you with the care of your new bearded dragon. We also provide owners care information, to assist you in the proper care of your bearded dragon. This care information is also listed on our web page titled "Dragon Care". We feel that if you follow the care instructions provided your reptile should live a happy and healthy life.

Please be aware that reptiles often require a period of time to adjust to new surroundings. It is normal for animals to be nervous or not interested in eating immediately after being shipped or being placed in a new setup. Shipping is a stressful experience for bearded dragons and this can affect their colorations, temperament and mood. Every animal reacts differently to the shipping experience and the change in their surroundings. An adjustment period is necessary to allow your new dragon time to get settled into a new routine, new surroundings and new family. We will be happy to walk you through this period to ensure that all issues are addressed and that this adjustment period does not go on for an extended time period.

We guarantee satisfaction and want you to be happy with your purchase. If for any reason you are unsatisfied with the animal upon arrival, we ask that you please contact us IMMEDIATELY UPON RECEIVING your bearded dragon to discuss an immediate return, exchange, or the possibility of a refund. Returns must be made within 14 Days.

 RETURNS:

IF YOU DECIDE TO RETURN A DRAGON(s) WE WILL NOT REIMBURSE THE SHIPPING COSTS - ONLY THE COST OF THE DRAGON(s). IT IS UP TO YOU CONTACT US IMMEDIATELY AND MAKE ARRANGEMENTS TO SHIP THE DRAGON(s) BACK TO US OVERNIGHT DELIVERY AND YOU MUST PAY THE COST OF SHIPPING FOR THE RETURN. Once we receive the dragon(s) back and determine that it is in good health we will then process your refund for the cost of the dragon(s)  We will NOT accept a return or refund on a dragon(s) after 14 days.

Depending on the individual circumstances, we may be able to offer an exchange, or a refund MINUS shipping costs or provide a replacement dragon. If returning an animal, the customer must contact us IMMEDIATELY to make arrangements to do so promptly (within 24 hours) and via the same means the animal was shipped to you. This is critical to the health of the animal as shipping and being transferred to new enclosures will often stress and compromise the health and well being of the animal.

We will only accept returns on animals that have been quarantined properly. Due to the presence of viruses and parasites in the reptile market, we are unable to accept returns on animals that have been housed with others for fear of contamination. Please understand that another reptile could pass contagion’s that could devastate our entire collection. If you chose to cohabitate your new reptile, any guarantee or return is VOID.


DRAGON COLORATION & PATTERNING

Bearded dragon coloration will depend greatly on bloodlines and genetics as well as the type of housing set up, lighting and heating provided, diet, age, stress, etc. of your dragon. We sell bearded dragons with the price adjusted to the level of coloration showing at the time of sale, but we also take into account the future genetic potential of each individual based on their breeding bloodline histories. Young juvenile dragons do not show the same color intensity as an older sibling from the same bloodlines or crossing. It can take juvenile dragons several months and multiple shed periods to begin to establish colorations and patterning. A dragon that is not showing high color is still capable of producing good strong color based on his/her individual breeding history and family bloodlines. All of our young dragons, even the less colored ones, have great genetic potential when it comes to color producing. Each case will vary greatly and will depend on numerous different factors; many of which are not in our control. Some less colored ones can end up coloring-up very brightly. Our pricing reflects what we see in the babies and parents, our knowledge and experiences with individual dragons from the same or similar crossings and represents our best estimate for color potential in the future.

If you are unsatisfied with your new dragon you may contact us immediately (as discussed in the previous section) for an exchange or refund, minus shipping costs, once the animal is returned we will refund the cost of the DRAGON ONLY.  Because there are so many factors that play into dragon coloration, we cannot guarantee the color for months or years after the dragon is out of our care. Because we do not inbreed for color, most of our babies develop patterns and coloration that are unique and individual.

Please be assured that we do everything we can to represent our dragons honestly and fairly. Sometimes we have examples of older dragons from the same lines that we can provide so you can see color potential as the dragons get older but this is not always the case. In the case of new crosses (pairs that have not been bred before) we sell according to the color "as we see it" in the babies. We also take into account the genetics, as in the case of dragons being Heterozygous (Het) for Leucistic or Het for Hypomelanistic.


SEXING:

We will do our best to offer accurate sexing on all of our bearded dragons. Sexing is not guaranteed in very young dragons, as there can be a margin of error based on developmental changes that can occur in the genital areas as the dragon matures. When sexing younger dragons we will give you our best opinion of what we believe the individual’s sex to be at that time. Any sub adult or adult dragons that we sell as gender specific is based on concrete knowledge of the sex of the dragon. If we feel we are unable to sex a specific dragon we will inform you of such and sell those dragons as “unsexed”.


CLIENT SUPPORT:

We pride ourselves on giving quality customer support and service. If you purchase a dragon from us you will have lifetime customer service and support from us whenever you need it.  If you have questions about your bearded dragon, please contact us via email or phone and we will respond as soon as possible. We encourage all of our clients to select a qualified reptile vet prior to purchase. There is a vast amount of great resources for information on the Internet, but there is also a lot of misinformation. Please rely only on qualified, experienced and trained professionals regarding the care of your bearded dragon. We have two great resources listed for finding a reptile specialist vet in your area. Go to our website page titled LINKS where you can find two websites that will put you in contact with a reptile experienced vet in your area listed by State. One is HerpVetConnection.com and the other is the Association of Reptile and Amphibian Veterinarians.

If you are interested in purchasing a certain "Color Morph" bearded dragon that we do not have available, we will be happy to suggest other breeders that we personally know, trust and are respected in the bearded dragon breeding industry.


TRADES:

We currently DO NOT accept trades due to health issues and concerns that can involve the passing along of diseases and parasites that can harm our entire reptile collection.


PAYMENT:

We accept Master Card, Visa, Debit/Bank Cards, United States Postal Money Orders only, WalMart Wire Transfers, Western Union Wire Transfers and cash. We also offer the ability for our customers to make payments through PayPal.com (internet sales) where a variety of payments options are available such as credit cards, and electronic bank transfers or e-checks. Internet payments can be made at www.paypal.com. Contact us for our payment address if sending payment via PayPal.  We accept United States Postal Money Orders, which we require to be sent to us via Overnight or Priority Mail and have a tracking number. This is required in order to protect both parties should a money order get "lost in the mail". We must wait until we receive payment in full to ship. We do not take personal checks.

You should contact us first via email or phone before making a payment to make sure that the animal you want to purchase is still available. At times our stock moves quickly and we feel that it is important to make contact with us first BEFORE going ahead with an online payment method.


PLACING A DRAGON ON HOLD:

We will hold an animal for 24 hours without payment or a deposit. Once you have selected the dragon you would like to purchase we must receive either payment for the dragon via credit card, via PayPal through the internet, United States Postal Money Order via overnight or priority mail, wire transfer or a non-refundable $100 deposit to hold the dragon for up to two weeks while you are making your financial arrangements to purchase the dragon. The non-refundable $100 deposit will be applied towards the purchase of the dragon that you have placed on hold. The non-refundable $100 deposit is to guarantee you the exact dragon you have selected to purchase and to give us peace of mind that the transaction is a good and final sale. Should you change your mind this deposit will not be refunded. Other holds may be considered on an individual basis. Contact us for further information regarding placing a dragon on hold. Once you have decided to purchase a dragon and it is being held for you, and  while you are making your payments on the dragon, the dragon is considered YOURS.  We will care for your dragon with the best of care until the full cost of the dragon is paid off. Again, once a transaction on a dragon has begun the dragon is YOURS.  If you change your mind the $100 non-refundable deposit will apply.


PRICING:

Please do not attempt to haggle with us on prices. We do our best to offer very reasonable prices for our bearded dragons. If our pricing for a specific dragon seems high, it is due to the fact that we use the best products available on the market today in the care of our dragons. Also, pricing for older/larger juvenile dragons as well as sub adult or adult dragons is generally higher because as breeders we have more invested in these dragons.


WHAT GOES INTO THE MAKING OF OUR "SUPERIOR QUALITY" DRAGONS:

We use Zoo Med 10.0 UVB Fluorescent Bulbs, and ExoTerra Sun Glo Neodymium Basking Spot Bulbs to ensure the good health and great color of our dragons. Our basking bulb of choice is made by ExoTerra and is called a Sun Glo/Day Glo Neodymium Daylight Basking Lamp.

We feed all natural fresh greens, vegetables, and fruits purchased from the grocery store, as well as having a diet rich in protein through plentiful crickets, Dubai roaches, superworms, hornworms, and waxworms. We also use the best vitamins, minerals, and calcium supplements available on the market today.

In addition to these supplements we use Parazap as a parasite control. This is an all-natural safe and effective way to control parasites in reptiles. ParaZap is not a cure all for parasites, as the only way to kill parasites and coccidia is with medications from a qualified reptile vet. The concept of Parazap is, to aid in the prevention of a parasite build-up but it does not prevent parasites from existing in your dragon.

A deworming medication is used three to four times a year as a precautionary treatment for our sub-adult and adult bearded dragons. We do all of this because we take great pride in our bearded dragons. We only want to offer you a dragon of "Superior Quality" and health compared to many of the lower quality bearded dragons that are currently available at many pet stores and in others areas of the reptile market, including on the internet, or from multi-species jobbers that attend reptile expos.

Be aware that others offering cheaper animals are very likely only giving that animal as minimal care as possible until they can make the sale and turn-over their inventory. The less money they tie up in an animal the higher their return.

Our bearded dragons are bred from some of the best breeding stock available. We know that the health and breeding history of our dragons is far superior than anything that may be purchased at most local pet stores or on the Internet.

Our dragons are HAND-RAISED and NOT Farm Raised. That is why we can offer you a well socialized bearded dragon ready to go into a new home and meet their new family.


SHIPPING:

All animals are shipped overnight next day service Monday-Wednesday, via UPS. Depending on your city and zip code shipping delivery times will either be 10:30 a.m. or by noon. We try not to ship a dragon to an address that only offers "end of day" during the peak hot summer or peak cold winter delivery. We must factor in the temperatures of your area before we decide to ship to an "end of day" delivery area.

When placing an order, shipping dates must be arranged so that a responsible adult over 18 years old is home to accept and unpack the dragon upon arrival.

Shipping costs will vary for UPS overnight service depending on your geographic location in relation to our location and the weight of the package and the size of the package. Due to the high costs of fuel that our country has been experiencing UPS has added a "fuel surcharge" to the cost of shipping, they have also added a "rural surcharge".

Our normal shipping box size is a  12" x 12" x 6" box. Depending on the climate of your area, the size box to be used for shipping is up to our discretion to ensure the safe arrival of your dragon. The size of the box used to ship also has to be considered with the size of the dragon being shipped.

Tracking numbers are given to our customers if requested  via UPS, so you may track your shipment online at UPS.com.

Shipping costs are NON-REFUNDABLE. The only circumstance in which shipping is refunded is unless there is a DOA (Dead on Arrival) then we will refund the cost of the dragon and the shipping. Proof of a DOA is required via photos of the dragon in certain positions and several photos will be required. You must call us immediately if you receive a DOA to discuss the way we require photos to be done for proof of a DOA. Photos must be sent to us within 24 hours of receiving a DOA otherwise a refund or exchange will not be given.


LIVE ARRIVAL:

All of our animals are extremely healthy at the time of shipping. Live arrival is guaranteed. This guarantee is void if someone is not home to receive or sign for the package as arranged. We cannot guarantee an animal that has been sitting in a box on your front porch for an extended period of time. Exposing your dragon to inclement weather, either to hot or to cold, is not a risk we will take and it is your responsibility to be available and be waiting on your dragon to arrive. In the extremely unlikely event that your animal is DOA (dead on arrival), you must contact us IMMEDIATELY before taking any action. For claims purposes, do not throw away the animal or box. We must ask for proof via photos and/or return of the DOA. If you do not contact us IMMEDIATELY before acting, we will be unable to refund or replace your order. We have certain requirements if making a claim on a DOA or injury.. We will do our best to find a replacement dragon for you in the event there is an issue of a DOA. Again,  Proof of a DOA is required via photos of the dragon in certain positions and several photos will be required.
 

HEALTH GUARANTEE:

We will guarantee the health of your dragon for the first two weeks, after that we can not give you a guarantee. This is because we have no control over the reptile care that you provide your dragon. It is your responsibility to read all information on our website and educate yourself on the proper needs and care of bearded dragons. We have a good book that we recommend in the final paragraph of our Dragon Care page on our website (It is inexpensive and available to order at any bookstore or pet store or through www.amazon.com.)  It is your responsibility to purchase this book and read it as well as reading all information on our website. If you do not follow the requirements and husbandry needs to maintain a healthy bearded dragon we can not be responsible for the care you are providing your dragon and the resulting health of the dragon. If there has been negligence in providing the proper enclosure size, lighting, heating, substrate and diet these are things out of our control and can seriously compromise the health of your dragon.